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User Views

Adults :: Cancer :: User Views

The National Cancer Patient Experience Survey 2015[1] Programme was undertaken by Quality Health, on behalf of NHS England to understand patients' experience of cancer services.


• 76% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care and treatment
• 91% of respondents said that they were given the name of a Clinical Nurse Specialist who would support them through their treatment
• when asked how easy or difficult it had been to contact their Clinical Nurse Specialist, 87% of respondents said that it had been 'quite easy' or 'very easy'
• 84% of respondents said that, overall, they were always treated with dignity and respect they were in hospital
• 94% of respondents said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital
• 61% of respondents said that they thought the GPs and nurses at their general practice definitely did everything they could to support them while they were having cancer treatment.

There were two areas in which the Trust scored lower than expected:


• Patient told they could bring a family member or friend when first told they had cancer (70% compared to 79% national average)
• All staff asked patient what name they preferred to be called by (47% compared to 67%)

There were two areas in which the Trust scored higher than expected:


• Hospital staff gave information on getting financial help (68% compared to 55%)
• Hospital staff told patient they could get free prescriptions (87% compared to 80%)


References

[1]   Quality Health. National Cancer Patient Experience Survey 2015 Results: Medway NHS Foundation Trust 2016; http://www.ncpes.co.uk/index.php