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Medway Joint Strategic Needs Assessment (JSNA) Accessibility Statement

    Summary

    This accessibility statement applies to the Medway Joint Strategic Needs Assessment website.

    This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

    •  navigate most of the website using just a keyboard

    •  navigate most of the website using speech recognition software

    •  listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

    We also want to make the website text as simple as possible to understand.

    AbilityNet has advice on making your device easier to use if you have a disability.

    How accessible this website is

    •  Some images do not have a sufficiently descriptive text alternative

    •  A small number of tables are stored as an image

    •  Lists are generated in an irregular way

    •  Text cannot be resized without using zoom facility

    •  Text does not reflow to wrap on different screen sizes

    •  The title of the individual web pages is all the same

    •  Where we direct users to different parts of the website, it is not done via a proper link

    •  There are not multiple ways to navigate the website

    •  The search boxes at the top of each page are not named adequately to describe their purpose

    How to get information in an accessible format

    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can phone 01634 333 333.

    We’ll consider your request and get back to you in 5 working days.

    Reporting accessibility problems

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by phoning 01634 333 333.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

    If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Contacting us by phone or visiting us in person

    We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

    Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

    Find out how to contact us and visit us in person.

    Technical information about this website’s accessibility

    Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the known accessibility issues below.

    Non-accessible content

    The content that is not accessible is outlined below with details of where it fails the success criteria and planned dates for when issues will be fixed.

    Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by March 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

    Lists are defined in an irregular way. The structure of the website consists of sections which can be expanded and collapsed (also known as an 'accordion'). This is done by defining each section as a list item. Consequently genuine lists within these sections are generated using bullet punctuation which is not discernible by screen reading aids. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to completely overhaul the accordion system to separate content and will migrate the entire JSNA to the Medway Council website by end of March 2021.

    Text cannot be resized by changing internet browser settings except by using the zoom facility. This fails WCAG 2.1 success criterion 1.4.4 (resize text). We plan to migrate the entire JSNA to the Medway Council website which does have this functionality, by end of March 2021.

    The vast majority or tables are correctly formatted but there are a small number of tables represented as images, which means they cannot be read by screen reading aids. This fails WCAG 2.1 success criteria 1.4.5 and 1.4.9 (images of text). We plan to redo all of these tables by March 2021. When we publish new content we’ll make sure tables meet accessibility standards.

    The contrast ratio of the main body of text, section headers, table headers and references is just below the higher standard of 7:1. This fails the higher 'AAA' WCAG 2.1 success criterion 1.4.6 (contrast enhanced). We plan to migrate the entire JSNA to the Medway Council website which does meet this requirement, by end of March 2021.

    The standard width of each row is 100 characters compared to the recommended maximum of 80 characters. Users are unable to change the foreground and background colours. This fails the higher 'AAA' WCAG 2.1 success criterion 1.4.8 (visual presentation). We plan to migrate the entire JSNA to the Medway Council website which will enable us to meet the 80 character limit recommendation, by end of March 2021.

    The website is not a responsive design meaning that text does not wrap or 'reflow' when the window is resized. This means that the content is more difficult to read on mobile devices such as phones and tablets. This is a particular problem for users with low vision who need to enlarge text and read it in a single column. This fails WCAG 2.1 success criterion 1.4.10 (reflow). We plan to migrate the entire JSNA to the Medway Council website which does meet this requirement, by end of March 2021.

    The title of all the separate web pages is the same, simply 'JSNA'. We need to improve this to be more descriptive and aid navigation. This fails WCAG 2.1 success criterion 2.4.2 (page title). We plan to completely overhaul the structure when we migrate the entire JSNA to the Medway Council website by end of March 2021.

    Some of our links to other sections of the JSNA are not true hyper-links but rather instructions to the user how to navigate to that section but this is not made obvious. This is because our 'accordion' system of structuring page content does not allow direct links. This fails WCAG 2.1 success criterion 2.4.4 (link purpose in context). We plan to completely overhaul the structure when we migrate the entire JSNA to the Medway Council website by end of March 2021. We will ensure that any links to other sections meet accessibility standards.

    There is only one way to navigate the JSNA website. We do not provide alternatives such as direct links from one section to another, a table of contents or a site map. The search facility is limited to returning single pages in a separate structure from the main site. This fails WCAG 2.1 success criterion 2.4.5 (multiple ways). We plan to completely overhaul the structure when we migrate the entire JSNA to the Medway Council website by end of March 2021. We will ensure that there are multiple ways to navigate the content which meet accessibility standards.

    It is difficult for users to know their current location within the web pages. We do not provide a site map or breadcrumb trail. This fails the higher 'AAA' WCAG 2.1 success criterion 2.4.8 (location). We plan to migrate the entire JSNA to the Medway Council website which does meet this requirement, by end of March 2021.

    Section headings are not encoded in a logical order. Header level 5 is used for chapters and sections within chapters. Header level 4 is used for sub-sections. The styling of these headings provides a satisfactory visual appearance but it could confuse those with visual impairments. This fails the higher 'AAA' WCAG 2.1 success criterion 2.4.10 (section headings). We plan to migrate the entire JSNA to the Medway Council website by end of March 2021 and we will ensure that section headings are presented in a logical order throughout.

    The search boxes at the top of each page are not named so the purpose is not clear to a sensory impaired person. This fails WCAG 2.1 success criterion 2.5.3 (label in name). We plan to change the way content is searched for by migrating the entire JSNA to the Medway Council website by end of March 2021.

    When the website is viewed on smaller screens, the size of the icons to expand and collapse sections becomes smaller than 44 by 44 CSS pixels. This fails the higher 'AAA' WCAG 2.1 success criterion 2.5.5 (section headings). We plan to migrate the entire JSNA to the Medway Council website by end of March 2021 and this will eradicate this issue.

    The JSNA has been written in a predominantly technical manner over the last 10 years with a limited audience in mind. We have used unusual words without always explaining what they mean and some of the older content contains abbreviations which have not been expanded often enough. We want to make it more accessible to a wider audience and will endeavor to write according to plain English guidelines and add a glossary of technical terms. These steps will help us comply with higher 'AAA' WCAG 2.1 success criteria 3.1.3, 3.1.4 and 3.1.5 (unusual words, abbreviations and reading level respectively).

    Disproportionate burden

    Not applicable.

    Preparation of this accessibility statement

    This statement was prepared on 15 September 2020. It was last reviewed on 15 September 2020.

    This website was last tested on 8 September 2020. The test was carried out by Mark Chambers, Public Health Intelligence Manager, Medway Council. The JSNA is a very large set of documents so it not feasible to check everything. The summary section was examined in detail plus a sample of 10 background chapters.

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